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Plaintes et retrait de contenu

If you encounter any objectionable content that may be illegal, non-consensual, including sharing personal information or content, infringing on intellectual property rights, violates the standards on this website, laws, regulations, or card brand rules, or you find yourself depicted in any portion of the content on our website and wish to request its removal, please submit a Content Removal Request via this page.

Plaintes et retrait de contenu

Content Removal Guidance

If you encounter any objectionable content that may be illegal, non-consensual, including sharing personal information or content, infringing on intellectual property rights, violates the standards on this website, laws, regulations, or card brand rules, or you find yourself depicted in any portion of the content on our website and wish to request its removal, please submit a Content Removal Request via this page.

Step 1: Contact the support team

You can contact our support team via online chat, email [email protected], or alert us through this dedicated web form. Complaints related to copyright infringement should be reported via the DMCA dedicated web form.

Step 2: Provide direct links to the offending content

In order to be able to investigate the matter in detail, we would ask you to provide us with the exact links containing the infringing, illegal, or non-consensual content.

Step 3: Describe your issue with the reported content

Briefly describe the nature of the issue with the content that you report. Screenshots, exact time and date can be of most importance with such investigations.

Step 4: Wait for an answer from the support

Following receipt of your complaint, our team will send you an acknowledgment email. This email may indicate that we started our investigation or contain a request for additional information to begin investigation. During this investigation we will take reasonable steps to review, assess, and take appropriate actions to resolve the issue.

Our general ticket processing time is 48 hours, but it may vary for each specific case. Ticket processing time may not indicate the timeframe in which the issue will be resolved. Depending on the particular case and the type of issue, it may take a different amount of time for our investigation to be performed, however, in any case, it will be reviewed and resolved within seven (7) business days.

Step 5: Be ready to provide a copy of your identity

In order to identify the owner of the content we will need to verify if you are the original owner of the content or that you are authorized to make such claims. Make sure your ID document is not expired or physically damaged.

Step 6: Support may ask for additional information depending on the nature of your issue

Step 7: If “clearly illegal” content is detected, it will be deleted immediately

When we receive complaints to remove allegedly illegal content, we review the complaint carefully. If the content violates the law, our Terms and Conditions of Use or yield evidence of illegal or non-consensual content, it will be deleted with immediate effect.

You will receive an email from us that will state what actions have been taken in response to your complaint. Should you be not satisfied with the resolution of your complaint, we will review and reassess the case, escalate it to the senior manager, and provide you with the final decision. Any dispute regarding our decision on non-consensual content will be submitted by us to a neutral arbitration association at our expense.

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